Privacy Policy

Effective Date: 5/1/26

Kūpono Estate Services, LLC (“Kūpono,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, submit a form, request services, or otherwise communicate with us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

First and last name
Email address
Phone number
Property-related information you choose to share
Details included in messages, service requests, or inquiries
Information needed to coordinate home watch, concierge, key holder, vacation rental assistance, vendor access, or related services

We may also collect certain information automatically when you visit our website, such as:

IP address
Browser type
Device type
Pages visited
Date and time of visit
General website usage information
Cookie and analytics data

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries
Provide information about our services
Schedule consultations or service visits
Coordinate home watch, concierge, key holder, vacation rental assistance, vendor access, and related services
Communicate with you about your property or service requests
Send updates, reports, photos, notes, or other service-related communications
Improve our website, services, and client experience
Maintain internal records
Protect our business, clients, properties, and website
Comply with applicable legal or regulatory obligations

3. Website Forms and Communications

When you submit a form through our website, call us, email us, or otherwise contact us, we may use the information you provide to respond to your request and provide service-related communication.

Please do not submit sensitive personal information through the website unless it is necessary for your request.

4. Property and Service Information

Because our services may involve home watch, property monitoring, vendor coordination, key holder services, vacation rental assistance, and concierge support, clients may provide us with property-related information. This may include access instructions, preferred vendors, emergency contacts, service preferences, photos, property condition notes, and other details necessary to perform requested services.

We treat this information with care and use it only for legitimate service-related purposes.

5. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary to provide our services, including with:

Approved vendors, contractors, cleaners, maintenance providers, or service professionals
Emergency contacts or emergency service providers
Technology providers that support our website, email, scheduling, reporting, or communications
Legal, insurance, or professional advisors when needed
Government authorities or law enforcement when required by law

When coordinating services with third parties, we share only the information reasonably necessary for the requested service or situation.

6. Third-Party Services

Our website may be hosted, supported, or operated through third-party platforms and service providers, including website hosting, forms, analytics, and communication tools. These third parties may collect or process certain information according to their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control.

7. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to help the site function, understand visitor activity, improve performance, and enhance user experience.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, disclosure, misuse, loss, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our rights.

10. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, contractual, operational, or recordkeeping requirements.

You may also opt out of non-essential marketing communications at any time by contacting us directly or following any unsubscribe instructions included in our communications.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take reasonable steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Kūpono Estate Services, LLC
Serving the Kona Coast, Hawai‘i
Phone: 808-279-1551
Email: [Insert Business Email]
Mailing Address: [Insert Business Mailing Address, if applicable]